Deep Cleaning Wimbledon Privacy Policy
This Privacy Policy explains how Deep Cleaning Wimbledon collects, uses, shares, and protects personal data relating to customers and prospective customers in the Wimbledon area. It is intended to be clear, transparent, and compliant with the UK General Data Protection Regulation and all applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope and who this policy applies to
This Privacy Policy applies to all Deep Cleaning Wimbledon customers and prospective customers located in the Wimbledon area who engage with us, whether by telephone, in person, through our website, or by any other means. It covers personal data we process in connection with enquiries, bookings, provision of cleaning services, and related customer support activities.
Data controller
Deep Cleaning Wimbledon is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and the services you request. The main categories of data we collect are:
Contact details: name, address, property details relevant to cleaning, and preferred contact method.
Communication data: information you provide when you contact us, including enquiries, feedback, and correspondence relating to quotes, bookings, and complaints.
Service and booking information: dates and times of appointments, services requested, access instructions for the property, and any special requirements you choose to share.
Payment and billing information: records of payments made, payment method type, and billing details. We do not store full card details if you pay by card; these are processed by our chosen payment processor in a secure manner.
Technical and usage data: limited information about how you use our website, such as pages visited, approximate location based on IP address, and device or browser information. This may involve the use of cookies or similar technologies where permitted by law.
Job application data: if you apply to work with Deep Cleaning Wimbledon, we may collect your CV, work history, references, and right to work information. This Privacy Policy focuses on customers, but the same principles apply to staff and applicants.
Lawful bases for processing your data
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following legal grounds:
Contract: we process your data when it is necessary to enter into or perform a contract with you, for example to provide a quote, manage bookings, deliver cleaning services, and handle payment.
Legitimate interests: we process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, responding to your enquiries, and maintaining records of our work for quality and business management purposes.
Legal obligation: we process data where necessary to comply with legal obligations, such as maintaining accounting records, tax records, and complying with regulatory requirements.
Consent: in some cases, we rely on your consent, for example where you choose to receive optional marketing communications. You may withdraw your consent at any time, and this will not affect the lawfulness of processing based on consent before its withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes:
To respond to enquiries and provide quotes for deep cleaning and related services.
To create and manage bookings, coordinate cleaning teams, and deliver the services you request.
To communicate with you about appointments, changes, cancellations, and follow-up after services.
To process payments, issue invoices, and maintain financial and accounting records.
To handle questions, feedback, and complaints, and to resolve any issues relating to our services.
To maintain and improve our services, including staff training and quality assurance.
To send limited marketing or service updates where we are permitted to do so by law or where you have provided consent.
To protect our business, our staff, and our customers, including for the prevention and detection of fraud or misuse of our services.
Data sharing and processors
We do not sell your personal data. However, we may share your data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy, or where we are legally required to do so. These recipients may act as our processors, processing personal data on our behalf and under our instructions.
Typical categories of data processors include:
IT and hosting providers who store data and support the operation of our website and business systems.
Payment processing services who handle payments and related financial transactions.
Customer relationship and booking management tools used to organise appointments and communicate with you.
Professional advisers, such as accountants or legal advisers, where necessary for compliance and business management.
We require all processors to implement appropriate technical and organisational measures to protect your data and to process it only on our instructions. Where data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law.
Data retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. The retention period depends on the nature of the data and our legal obligations.
In general, we retain basic customer and booking records for as long as you remain a customer and for a period afterwards to deal with any queries, potential disputes, or legal claims. Financial records and invoices are typically retained for several years in line with tax and accounting rules.
When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who need it for their work, using secure systems and tools, and providing guidance to our staff on confidentiality and data protection responsibilities.
Your data protection rights
Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: you can request a copy of the personal data we hold about you, along with information about how we use it.
Right to rectification: you can ask us to correct inaccurate or incomplete information about you.
Right to erasure: in some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction: you can ask us to restrict the processing of your data in certain situations, for example while we verify its accuracy or our legal basis for processing.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used format or transfer it to another controller where technically feasible.
Right to object: you can object to processing based on our legitimate interests, including any direct marketing, at any time. We will stop processing unless we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is required for legal claims.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
Exercising your rights and complaints
If you wish to exercise any of your rights, or if you have questions or concerns about how Deep Cleaning Wimbledon handles your personal data, you can contact us using the usual contact methods set out on our website or in our service correspondence. We will respond to all valid requests in line with applicable legal timeframes.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with our handling of your personal data. We would, however, appreciate the chance to address your concerns directly before you approach the authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
